A explanation of the order process:
When an order is placed, I receive an email notification of the order and place it in my processing queue. Orders are typically processed in order, but this depends on the items in the order and whether they are in stock or not.
For parts that need to be printed:
I have a separate queue for the printer to make sure I am maximizing the print operation. Parts made from the same material are often batched together with other orders.
Most nylon parts are dyed after printing and are done in a batch with other parts. The dye process is messy, and easiest if I am processing multiple parts at once.
After parts are printed, there is typically some post-processing, including removing support material or any "flashing" (unwanted plastic drips and strings) as well as drilling or tapping holes. This process is done by hand on each printed part.
For parts that are water-jet or laser jet cut:
These parts are supplied by another company. When an order is placed for one of these items, if I don't have these items in stock, I will place a batch order with the supplier. Each supplier has a different time frame depending on their current workload and amount of material on hand, etc. Once the parts arrive, there is still typically some post-processing that includes drilling holes to the correct size, de-burring, bending,etc.
Once the parts are in stock and post-processed:
Each part is individually packaged and a shipping label is created. After all the items in the order are confirmed, the package is sealed and dropped off at the local post office. Typically this is done in the evenings after the PO closes, and tracking information usually doesn't update until the next day.
Tracking numbers are saved to the Paypal transaction, and shipping status can be checked by following the link through Paypal. For international orders, tracking may continue through your local carrier once it arrives in their system.
To update or cancel an order:
Your order can be updated or canceled at any time before it is processed to be shipped.
After your order is ready to be shipped, I will try to work with you to update or cancel an order, but there may be non-refundable charges that will be incurred.
To change or cancel an order, please submit a request through the CONTACT page.